Last updated: May 26, 2026

Return and Refund Policy

At REIMII 3D, we want you to have the best possible experience with our products. If you are not satisfied with your purchase, you can request a return according to the conditions described below.

You have a period of 30 calendar days from the receipt of the order to request a return.

For a return to be accepted, the item must be:

• Unused and in perfect condition.
• In its original packaging.
• With all included accessories.
• With the purchase receipt or proof of purchase.

To initiate a return, you can contact us at: shop@reimii.com

Once the request is approved, we will provide you with the necessary instructions to complete the return. Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Products

Please check your order as soon as you receive it. If the product arrives defective, damaged, or you have received an incorrect item, contact us as soon as possible so we can assess the issue and offer you a solution.

Non-returnable Products

Some products cannot be returned for reasons of hygiene, customization, or the nature of the product.

These include:

• Personalized or made-to-order products.
• Custom-made items.
• Gift cards.
• Products on clearance or special offer.
• Items that have been used or handled.

If you have doubts about whether a product can be returned, you can consult us before making the purchase.

Product Exchanges

The fastest way to get another product is to request a return of the current item and place a new order once the return is accepted.

Right of Withdrawal in the European Union

If your order was placed within the European Union, you have the legal right of withdrawal within a period of 14 calendar days from the receipt of the order, without any need for justification.

To exercise this right, the product must be returned:

• Unused.
• In its original packaging.
• In the same condition as it was received.
• With the proof of purchase.

Refunds

Once the return is received and inspected, we will notify you if the refund has been approved.

If the return is accepted, the amount will be automatically refunded using the same payment method used in the original purchase.

Refunds may take several business days to appear depending on the bank or payment provider.

If more than 15 business days have passed since your return was approved and you still have not received the refund, you can contact us at: shop@reimii.com